At Hearth Homes, we’re a small Winnipeg team that cares deeply about quality, communication, and doing things well.
We build custom homes with care, attention to detail, and a strong commitment to the people we work with. If you’re organized, thoughtful, and take pride in supporting clients through an important and personal investment, we’d love to hear from you.
1) Client Coordinator
We are seeking a Client Coordinator to support homeowners once their contract is finalized and their build is ready to begin. This role focuses on client communication, selections coordination, quote and pricing follow-up, and change order administration.
The right candidate will enjoy working with people, be comfortable managing many moving parts at once, and be able to help clients feel informed and supported throughout the build process. This role works closely with our internal team, suppliers, and clients to help keep projects moving smoothly.
Key Responsibilities
Act as a main point of contact for clients throughout the home building process
Respond to client questions and emails in a clear, professional, and timely manner
Meet with clients at key stages of the build process
Coordinate client selection appointments with suppliers
Track selections and follow up on outstanding client decisions
Review and organize quotes related to selections, upgrades, and changes
Assist with pricing and preparation of change orders
Prepare and manage change orders for client review and approval
Help ensure client decisions are accurately reflected in project information
Work closely with internal team members, suppliers, and trades to support smooth communication
Assist with warranty and service-related communication as needed
Help create a positive, organized, and well-supported client experience throughout the build
Qualifications
Experience in customer service, client coordination, project coordination, residential construction, interior selections, or a related field
Strong communication and relationship-management skills
Strong organizational skills and attention to detail
Ability to manage multiple files, deadlines, and follow-ups at once
Comfortable reviewing quotes, pricing information, and client-facing documentation
Strong written communication skills
Proficiency in Microsoft Excel and general office software
Ability to remain calm, professional, and solution-focused when managing client questions or concerns
Assets
Experience working with homeowners in custom home building or renovation
Experience with selections, quotes, and change orders
Understanding of residential construction terminology and process
Experience working with suppliers, trades, or project teams
Experience with SoftPlan or similar residential drafting software
Experience with minor design work, plan revisions, or electrical plan updates in a residential construction setting
What We Offer
$60,000 - $70,000 annual salary, depending on experience
3 weeks of vacation
Approximately 1.5 weeks of additional paid office closure in December
Profit-sharing bonus based on company success
Work-from-home and in-office flexibility after training
A small team environment with close collaboration and meaningful involvement in our projects
How to Apply
Please send your resume and a brief introduction outlining your relevant experience to careers@hearth-homes.com.
We encourage applicants with strong client service and coordination experience to apply, even if they have not worked directly in custom home building.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.